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CIPS Saskatchewan and PMI Regina South Saskatchewan Chapters are pleased to present the following joint luncheon:
Managing Customer Expectations: An ITIL Perspective
Presenter: Dwight Kayto
How do all of us, as Service Providers, maintain and manage customer expectations to build stronger relationships? How do we increase our value? ITIL has always had business/IT align-ment as a core practice. Now ITIL goes farther recognizing that business/IT Integration is re-quired.
This presentation will discuss these topics and show how this can be achieved, which processes are necessary and how this fits within a Service Lifecycle approach to building and maintaining key services and satisfied customers.
About the Speaker
Dwight is recognized internationally as one of the leading IT Service Management Gurus. He holds the ITIL Expert, ITIL Service Manager and all Intermediate ITIL certifications. He has been a Fellow of the Institute of Service Management since 2005 and is a Fellow in the itSMF Prism credential program.
He has taught every ITIL course and has over 50 ITIL projects to his credit thus possessing a wealth of information about how to adopt and adapt ITIL in real life.
Events Details:
Wednesday, 20 June 2012, 11:30 - 13:00
PMI Chapter Partner luncheon with CIPS
Location : Delta Hotel Regina
Event Price:
- Register by 11:00 a.m., June 18, 2012 - $30:00 + GST
- Register at the door - $35.00 + GST
Member Discounted Price:
- Register by 11:00 a.m., June 18, 2012 - $20:00 + GST
- Register at the door - $25.00 + GST








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