PMI Regina South Saskatchewan Chapter

CIPS Saskatchewan and PMI Regina South Saskatchewan Chapters are pleased to present the following joint luncheon:

Managing Customer Expectations: An ITIL Perspective 

Presenter: Dwight Kayto

How do all of us, as Service Providers, maintain and manage customer expectations to build stronger relationships? How do we increase our value? ITIL has always had business/IT align-ment as a core practice. Now ITIL goes farther recognizing that business/IT Integration is re-quired.

This presentation will discuss these topics and show how this can be achieved, which processes are necessary and how this fits within a Service Lifecycle approach to building and maintaining key services and satisfied customers.

About the Speaker

Dwight is recognized internationally as one of the leading IT Service Management Gurus. He holds the ITIL Expert, ITIL Service Manager and all Intermediate ITIL certifications. He has been a Fellow of the Institute of Service Management since 2005 and is a Fellow in the itSMF Prism credential program.

He has taught every ITIL course and has over 50 ITIL projects to his credit thus possessing a wealth of information about how to adopt and adapt ITIL in real life.

Events Details:

Wednesday, 20 June 2012, 11:30 - 13:00
PMI Chapter Partner luncheon with CIPS
Location : Delta Hotel Regina

 Event Price:

• Register by 11:00 a.m., June 18, 2012 - $30:00 + GST
• Register at the door - $35.00 + GST

 Member Discounted Price:

• Register by 11:00 a.m., June 18, 2012 - $20:00 + GST
• Register at the door - $25.00 + GST

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"PMI is the leading global association for the project management profession."

PMI's primary goal is to advance the practice, science and profession of project management throughout the world in a conscientious and proactive manner so that organizations everywhere will embrace, value and utilize project management and then attribute their successes to it.

Take advantage of the multiple PMI benefits:

• Exclusive members-only content on PMI.org and PMISouthSask.org
• Networking and knowledge share opportunities through PMI communities
• Job search capabilities using Career Headquarters
• Leadership and volunteer opportunities through PMI components and communities
• Free Access to "A Guide to the Project Management Body of Knowledge (PMBOK® Guide)"
• Access to PMI's Career framework
• Access to Career Development Programs
• Discounted Certification Exam Costs
• Free Online Access to Project Management Books
• Benefits from your Local PM Community through PMI RSSC
• Free Copy of all PMI Standards
• Free PM Magazines, Newsletters, Journals and more
• Access to Research Studies
• Discount on Books, Software and other Merchandise

As a member of PMI, and a member of the PMI-RSSC Chapter, take advantage of the following additional benefits:

• Monthly Chapter meetings which includes the opportunity to network with fellow Project Managers working within different Regina and Southern Saskatchewan organizations and enjoying speakers addressing topics of interest.
• Opportunities to Volunteer on Chapter's activities
• Earn additional PDU's at PMI events on behalf of the PMI-RSSC Chapter.
• Access to the monthly newsletter, that will keep you up to date on chapter information and activities as well as project management articles and messages from the Board of Directors.

PMI is the leading advocate for the Project Management professionals across the globe, with various initiatives to generate awareness about the value of Project Management and its practitioners.

Maintain your membership with PMI and PMI RSSC and be part of all these initiatives and benefits.

For further information, contact:

Lily Murariu  M.Eng. MCVP MPM
VP-Membership
PMI Regina South Saskatchewan Chapter
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The 2012 PDC is fast approaching! Click here to see the dates and the theme of this year's conference.

Do you have a specific proven approach or a successful solution to a project management issue?

Do you have a PMP experience that can help your fellow PMPs in managing their projects?

Do you have an idea that you would like to share?

Whatever your reason, now is a great opportunity to showcase your PMP accomplishments!

The PMI Regina South Saskatchewan Chapter is pleased to invite interested parties to submit a white paper for presentation at this year's Professional Development Conference on November 14th and 15th.

If the idea of presenting sounds good but you don't have the time to write a white paper, you may receive permission to present one of the many that can be found through the PMI or other sources.

In recognition for your white paper presentation, you will receive a complimentary Symposium Day Pass for PDC 2012. You will directly earn 10 PDUs in Category 2C from the PMI plus you may earn additional PDUs for attending the other Symposium Day presentations.

To submit your proposal or for more information, please contact Greg Brentnell at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The deadline to submit your White Paper topic with a brief description or outline is Monday May 14. If selected to present, you will be notified by Friday May 25. Please note that a draft of the white paper is not due until August.

Please be sure to visit www.pmisouthsask.org for the latest news on PDC 2012.

We look forward to your white paper presentation!